About us – FAQs
Note: These Frequently Asked Questions (FAQs) are provided as a guide only. They have no impact on the terms and conditions or policies of Orion Satellite Systems Pty Ltd or of reachnet. In the case of inconsistency, the terms and conditions and policies of Orion Satellite Systems Pty Ltd and reachnet have precedence. If you have any doubt, please call 1300 798 007.
Who is reachnet?
reachnet specialises in providing high performance broadband services to households and small to medium sized businesses located in regional Australia. Our satellite-based service is available anywhere in Australia and provides a cost effective platform for the delivery of applications such as:
- internet access
- private IP or intranet
- multicast streaming of video and audio
- multicast package delivery for data files
- private or public telephony
- telemetry for equipment monitoring and control (SCADA)
- telemetry for video monitoring and surveillance
- The reachnet platform is based on the highly successful “DirecWay” technology developed and operated by HughesNet in the USA.
Do I require a telephone line?
No, you do not require a telephone line to use a satellite service.
How does reachnet’s satellite broadband compare to dial-up?
Dial-up operates at 14.4 – 56Kbps. Our service operates from 256Kbps upwards depending on the service plan you choose. Also, our service is ‘always on’ so you don’t need to reconnect each time you want to use it, saving you the cost of a local call each time you connect to the internet.
How can I test the speed of my reachnet satellite service?
Click here to test the speed of your reachnet satellite service. This testing service is provided independently of reachnet and reachnet does not provide support for the test website or its results. Please contact our helpdesk if your service is not meeting your expectation on 1300 798 007.
How can I monitor my monthly usage?
You can monitor your monthly usage by using the Online Data usage monitoring tool. Click here to access this service.
How do I complain about an issue relating to my reachnet service?
If you have any concerns or issues we recommend that you read through the FAQs covering complaints procedure – please click here before contacting us.
